Refunds & Returns Policy
Overview
At Balon Sports, many of our products are made to order and personalised specifically for you, your club, school or organisation.
Because of the bespoke nature of these items, we are unable to offer refunds, returns or exchanges on personalised, customised or made-to-order products unless the item is faulty or has been supplied incorrectly due to an error on our part.
Please ensure that all sizes, names, numbers, colours, designs and other personalisation details are correct before placing your order.
Returns
Where an item is not personalised or customised, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging intact.
- Not have been personalised, printed, embroidered or otherwise customised.
Proof of purchase may be required to process your return.
Please do not return any products without first contacting our team.
Personalised & Bespoke Items
The following items are generally non-returnable and non-refundable, except where they are faulty or we have made an error:
- Items featuring personalised names or initials.
- Numbered garments.
- Club-specific products.
- Custom-designed teamwear.
- Printed or embroidered garments.
- Made-to-order products.
- Bespoke kits and apparel.
As these products are created specifically to your requirements, they cannot be resold or reused.
Faulty or Incorrect Items
If your order arrives damaged, faulty or differs from the product you ordered due to an error made by Balon Sports, please contact us as soon as possible.
Please provide:
- Your order number.
- A clear description of the issue.
- Photographs showing the fault or incorrect item.
Our team will review the issue and, where appropriate, arrange a replacement, repair or refund.
Refunds
Where a refund has been approved, we will notify you once the returned item has been received and inspected.
If approved, your refund will be processed back to your original method of payment. Please allow a reasonable amount of time for your bank or payment provider to process the transaction.
Please note that delivery and shipping charges may not be refundable unless the return is due to an error or fault on our part.
Exchanges
We can only offer exchanges for items that are faulty, damaged or supplied incorrectly by Balon Sports.
We are unable to exchange personalised or bespoke items due to incorrect sizing selected by the customer. We strongly recommend checking all available size guides before placing an order.
Sale Items
Unless faulty or supplied incorrectly, sale or clearance items may not be eligible for a refund or exchange.
Returning an Item
If your item is eligible for return, please contact us before sending it back.
Unless the item is faulty or incorrect due to an error on our part, customers are responsible for the cost of returning items to Balon Sports.
We recommend using a tracked postal service, particularly when returning higher-value items. Balon Sports cannot accept responsibility for items lost during return transit.
Need Help?
If you have any questions about your order, refunds or returns, please contact us:
